We want you and your patients to be 100% Satisfied.


Which is why we are offering a satisfaction guarantee on Bausch + Lomb ULTRA® ONE DAY contact lenses.


Satisfaction Guarantee Fulfillment Process


Please Note: Any Bausch + Lomb product which has a suspected manufacturer fault may be returned for analysis as per our standard product complaints procedure. Please contact our Product Complaint Team at: productcomplaints.uki@bausch.com to report any issues experienced with our products.

If your patient is not satisfied with either their Bausch + Lomb ULTRA® ONE DAY contact lenses, you can return them for credit providing the product:

  • Has a minimum of 12 months shelf life
  • Is returned within 60 days from date of invoice
  • Is returned together with the original paperwork/order details


Step 1


Please fill in all details on the returns form below. Upon submission of this form, you will receive a reference code and a postage label to print off for the return of the product.
Please enclose the reference code with the returned product.